© 2024 Bemobi. All rights reserved.
Mobile operators face unprecedented challenges, from increasingly intense competition in connectivity to growing customer demands for seamless experiences.
In this context, implementing recurring payment solutions has become a necessity. These systems simplify transactions, increase payment conversion, and open new revenue streams.
Recurring payment solutions promote convenience and reliability for postpaid users. Automated billing reduces the likelihood of service interruptions, ensuring customers stay connected without worrying about late payments. This predictability improves customer satisfaction, fostering loyalty and reducing churn rates—a critical indicator for any mobile operator.
You may also be interested in reading: What are recurring payments and why are they important?
According to Bemobi’s internal data, automating recurring bill payments for mobile operators can increase payment conversion at the billing date by up to 15pp, significantly reducing delinquency rates and collection costs.
Recurring payments enable operators to predict revenue more accurately. By establishing a consistent income flow, operators can mitigate financial uncertainty caused by irregular payments.
For prepaid users, the scheduling of automatic top-ups and the enablement of one-click payments increase the time during which users have available balance and consume network services. Additionally, having an in-house digital wallet where payment details are stored simplifies the process of adding balance, thereby increasing the likelihood of conversion.
Every day, there are more subscription services that mobile users are accustomed to: video and music streaming, digital services, retail stores, etc. Mobile digital plans are prepaid subscription models in which users register an automatic payment method, such as a credit card or Pix, to access a service period that renews periodically.
According to an article by Faster Capital, subscription models have revolutionized how businesses approach customer retention, offering a sustainable and predictable revenue flow that benefits both companies and consumers.
By implementing such plans, mobile operators can build stronger, longer-lasting relationships with their customers, ensuring predictable and stable cash flow.
Automating the payment process reduces administrative costs and minimizes errors associated with manual billing systems. Operators can allocate resources more effectively, focusing on enhancing customer experiences rather than resolving billing issues.
While the benefits are clear, some operators hesitate due to concerns about integration costs or customer resistance to change. However, solutions like Bemobi Pay address these barriers by offering flexible, scalable, and customer-centric payment systems tailored to the specific needs of operators. Leveraging these advanced platforms ensures a smooth transition to recurring payments.
If you want to learn more about maximizing your recurring payments, we recommend this article: Recurring Payments: Effective strategies for business growth
With the continued growth of the subscription market and the adoption of automated payments, recurring payments will play a crucial role in the digital economy.
Bemobi’s solutions enable simple and efficient transactions, adapting to the user’s context—whether postpaid, prepaid, control, or digital plans. With an omnichannel approach, the platforms interact with users through the most appropriate digital channel at the right time, optimizing the payment experience.
For more information about our recurring payment solutions for mobile operators, complete the following form, and we’ll gladly contact you as soon as possible.