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How automatic payments are transforming the customer experience?

Created 23 Oct 24

Automatic payments are redefining how people interact with services and products, especially in sectors where recurring transactions are common.

As more companies adopt this payment method, the user experience improves, as it not only streamlines the purchasing process but also reduces friction at the time of payment, facilitating a smoother, uninterrupted interaction.

When we look at large tech companies and content distributors, we see a scenario where the payment method is increasingly automatic, significantly simplifying the experience for users.

Lucas Zardo, CEO for ISPs at Bemobi

Less friction, more convenience

Payment friction refers to any obstacle, difficulty, additional steps, or context change that can interrupt or complicate the transaction process. For users, these inconveniences can be frustrating and negatively affect their experience with a service.

Automatic payments eliminate many of these barriers by scheduling recurring transactions, preventing customers from having to remember due dates or take manual action every time a payment is due.

One of the secrets to success is charging automatically because it reduces friction. From the customer’s perspective, this alleviates their concern and fear of forgetting a payment.

Lucas Zardo, CEO for ISPs at Bemobi

This approach not only offers convenience but also helps users avoid late fees or interruptions to essential services, contributing to a more positive and worry-free experience.

The value of automatic payments in essential services

As automatic payments become more popular, sectors like energy, telecommunications, education, and healthcare are adopting these technologies to make their customers' lives easier.

Imagine a scenario where electricity, internet, or health insurance payments are made automatically without the user having to intervene. This automation not only simplifies their financial management but also enhances the relationship between the company and the customer by eliminating the 'painful moment' of having to take money out of their pocket to pay.

Lucas Zardo, CEO for ISPs at Bemobi

An improved user experience

automatic payments

Automatic payments allow companies to offer a superior user experience. Instead of customers worrying about remembering due dates, payments are executed automatically, resulting in less stress and less friction.

This model is especially beneficial for recurring services, such as digital content subscriptions or monthly bills, where automating recurring payments significantly reduces customer concerns.

The focus on automatic payments also provides an additional benefit for companies: it reduces the delinquency rate and improves cash flow by ensuring payments are made on time. This is particularly important in sectors with high subscription rates or essential recurring services, where service continuity is crucial for customer satisfaction.

The future is automation

As technology advances, more industries are likely to adopt automatic payments as the norm. Consumers are already accustomed to the convenience that automatic payments offer in their streaming subscriptions or digital platforms and expect the same simplicity in other services.

From health insurance payments to monthly mobile phone plans, the trend is clear: automatic payments are becoming the standard for a frictionless customer experience.

Automatic payments represent a positive shift for both businesses and users. By reducing friction and facilitating transactions, customer satisfaction is enhanced, and business operations are optimized.

Bemobi: Automatic and flexible payments for multiple industries

automatic payments

With the continued growth of the subscription market and the adoption of automated payments, recurring payments will play a crucial role in the digital economy.

At Bemobi, we specialize in automatic payments for essential service industries, thanks to the best recurrence engine on the market that drives payment conversion and provides a cost-free financing model for merchants. If you need more information, please complete the following form, and we will contact you shortly.