A: If you do not recognize a charge on your credit card, contact your bank (the card issuer) and inform them of what happened to request explanations about the charge or to request its cancellation.

A: Bemobi provides the infrastructure for bill payment for various companies. If you have already paid and the bill or invoice still appears as unpaid, contact the service provider directly to understand what happened and regularize the situation.

A: Bemobi provides the infrastructure for bill payment for various companies. If you made a top-up and it was not processed correctly, contact your phone company directly so they can review your case and resolve it.

A: At Bemobi, we do not sell products or services directly, but rather we are the technological partner that manages payments for other companies. For installment payments, Bemobi charges an amount for the use of this service and issues a bill or invoice for that commission. We recommend that you verify if you paid any bill with a credit card in installments to check the amount. If you have further questions, you can write to us at: sac.pagamentos@bemobi.com.