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Internet service providers are aware that managing collections is one of the most complex tasks they face. Additionally, there are fundamental aspects that cannot be overlooked, such as ensuring a healthy revenue flow, keeping delinquency under control, and managing monthly payments. Failing to maintain thorough control over each of these points could lead to revenue leaks and jeopardize the business.
Currently, recurring payments have become a very attractive option for managing collections, as they provide operational security for both companies and end users.
This payment method offers a wide range of advantages and opportunities, from financial predictability to the inherent complexities in business management.
While recurring payments offer numerous advantages, they also face significant challenges. One of them is data security, given the increasing risk of fraud and privacy attacks. In this regard, companies have the responsibility to partner with specialists who develop secure solutions to ensure the protection of customers' sensitive information.
Automatic payments can also fail, and this is a very common issue in the recurrence field. The reasons? Expired cards, suspicious activities that may indicate possible fraud, or insufficient funds. Each of these situations affects companies operating under this model, which can result in customer loss, affect their experience, and complicate the internal work of the team.
The good news is that there are companies like Bemobi that develop automated solutions to manage these failures. Additionally, they offer intelligent retry functionalities, adapting to the user's specific situation. They even allow the customer to request another payment profile, thus increasing the chances of successfully completing the transaction.
According to research by Opinion Box, a Brazilian company specializing in market analysis and information, 68% of respondents stated they have subscriptions to digital services. Additionally, 23% of the same base reported that they not only subscribe to digital items but also to physical services. Overall, people are increasingly accustomed to recurring payments.
It’s a fact that the future will be increasingly digitalized, and to make the most of it, companies must move in this direction to improve their payment methodologies. By partnering with good allies, specializing in new digital tools, and thoroughly understanding customer needs, they can fully leverage the potential of this technology.
If you want to learn more about Bemobi's solutions for Internet Service Providers (ISPs), we invite you to complete the following form, and we will contact you as soon as possible.